Shipping policy

Shipping Policy

Thank you for visiting and shopping at mintmob.shop! We are dedicated to delivering your orders quickly and safely. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. 

You will receive another notification when your order has shipped. Please note that during peak shopping seasons or promotional periods, processing times may take slightly longer.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

- Standard Shipping: Estimated delivery time is 7-15 business days.

Delivery delays can occasionally occur due to custom clearance processes, carrier delays, or severe weather conditions.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). 

The tracking information will be active within 24-48 hours. You can use this tracking number to monitor your package's progress on our website or the carrier's official portal.

 

All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and duties levied by the destination country).

4. Incorrect Shipping Address

We are not responsible for packages that are undelivered or returned to us due to an incorrect, incomplete, or invalid address provided at checkout. 

Please double-check your shipping information carefully before placing your order. If you notice an error, contact us immediately at sbedcfcsir@outlook.com. Once an order has been shipped, we cannot change the delivery address.

5. Missing or Damaged Packages

If you received your order damaged, or if your package is marked as delivered but you have not received it, please contact our support team immediately.

Please save all packaging materials and damaged goods before filing a claim, and provide photos of the package to help us investigate the issue with the carrier.

6. Contact Information

If you have any questions or require further assistance regarding our Shipping Policy, please feel free to reach out to us:

Email: sbedcfcsir@outlook.com